service & delivery
shipping & delivery
All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.
All orders are being sent with AUSPOST from our distribution centre in Adelaide.
Depending on where you have your order sent to it may take up to 5 days for delivery in a metropolitan area and up to 8 days for regional areas.
Shipping is currently only available within Australia.
For delivery times specific to your area please check the links below
Standard Delivery
Express Post is next day delivery within the Express post network – listed below by state
NSW
http://auspost.com.au/personal/express-post-network-nsw-act.html
Vic & TAS
http://auspost.com.au/personal/express-post-network-vic-tas.html
Qld
http://auspost.com.au/personal/express-post-network-qld.html
SA
http://auspost.com.au/personal/express-post-network-sa.html
WA
http://auspost.com.au/personal/express-post-network-wa.html
A signature will be required on delivery, so please make sure that you provide a delivery address where someone will be available to receive your goods. If no one is available to sign for the goods, the parcel will be delivered to your local local post office for pick up.
frequently asked questions
How much will postage and packaging cost?
We charge a flat rate of $10.00 for any purchase to be shipped within Australia using Standard delivery. A flat rate of $20 applies to Express deliveries.
Can I track my order?
Yes you can track your order. With your order confirmation you will receive a tracking number with which you can track the progress of your shipment. We use Auspost as our courier company.
If there is a problem with my order, who do I contact?
If there is a problem with your order, please email us at cservices@pacbrands.com.au or call us on 1800 625 516.
How long will it take for my order to arrive?
All parcels are sent from our distribution center in Adelaide.
If you live in a metropolitan area you should receive your order within 5 working days. Please allow up to 8 working days if your purchase needs to be shipped to a regional area. If your order has not arrived within the allotted time, please contact us on 1800 625 516 or email cservices@pacbrands.com.au
returns & exchanges
An item may only be returned (unless defective) within 28 days of purchase.
Under the health act pillows, quilts, underlays, bed toppers, mattress and pillow protectors are non-refundable unless faulty
Unfortunately, you cannot return or exchange your online purchases at a store. If you wish to return your purchases, please use the return form and return label that have been included with your delivery. Before returning your purchase please call us on 1800 625 516 to receive the authorisation number. You need to mention this authorisation number on the return form before sending it back to our postal address. All product returns are at the customer’s expense unless the product is faulty in which case Sheridan will cover the costs of return. To assist in determining whether the product is faulty please call us on 1800 625 516.
All items should be returned in their original packaging (including the cardboard folded between the products).
We will issue a refund or credit as soon as your return has been received and processed. Refunds will be credited in the same form as the original payment.
The refunded amount should appear on your financial statement within approximately 2 weeks once we have received the returned goods.
sheridan manufacturer's warranty
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In addition to these implied consumer guarantees, Sheridan Australia Pty Ltd (Sheridan), a member of Pacific Brands Limited, guarantees the chartered products listed below for a period of five (5) years against manufacturing defects. If you wish to contact Sheridan our details are:
Head Office Address
Level 6, 45 Jones Street, Ultimo, NSW 2009
Phone Number (in Australia): 1800 625 516
Phone Number (outside Australia): +61 2 8668 3200
Email: sheridan@sheridan.com.au
‘Sheridan bedding chartered products’ (Products)
- Ultimate Dream Quilt
- Ultimate Dream Double Bed Topper
- Deluxe Feather & Down Standard Pillow
- Deluxe Feather & Down European Pillow
- Deluxe Feather & Down King Pillow
- Deluxe Feather & Down Quilt
- Deluxe Wool Quilt
- Deluxe Wool Reversible Underlay
- Ultracool Quilt
- Ultracool Mattress Protector
- Deluxe Dream Standard Pillow - Medium / Medium
- Deluxe Dream Standard Pillow - Firm / High
- Deluxe Dream 2 PACK Standard Pillow – Medium / Medium
- Deluxe Dream King Pillow – Medium / Medium
- Deluxe Dream European Pillow
- Deluxe Dream Quilt
- Deluxe Dream SUMMER Quilt
- Deluxe Dream 2 in 1 Quilt
- Deluxe Dream Bed Topper
- Junior Pillow
- Junior Standard Pillow Protector
- Junior Quilt
- Junior Mattress Protector
- Ultralux Standard Pillow
- Ultralux Euro Pillow
Coverage and application
Sheridan warrants that your Product will be free from manufacturing defects for five (5) years commencing on the actual day of purchase, as reflected on the Sheridan, Authorised stockists or Distributor’s invoice / receipt provided to you on purchase of the Product.
For the purpose of this warranty, a ‘Product’ is a product which:
• Is listed by name on the ‘Sheridan bedding chartered product’ listing above;
• was manufactured by or on behalf of Sheridan;
• is used in a normal domestic environment, not a commercial environment ;
• was sold directly by Sheridan, or by an Authorised stockist or Distributor of Sheridan; and was purchased in Australia.
Warranty claim
If you purchased a Product in Australia and wish to make a claim under this warranty, you should:
• Visit the nearest Sheridan Boutique store with the Product;
• visit the Authorised Stockist where the Product was purchase from with the Product; or
• phone Sheridan customer service on 1800 625 516 or +61 2 8668 3200 between 8.30am – 5pm AEST Monday to Friday.
When you make any claim under this warranty it is essential that you provide a copy of your proof of purchase of the Product, for example, your receipt. A claim under this warranty is not formally made unless and until that proof of purchase is provided. You will not be able to gain the benefit of this warranty without making a claim.
Upon visiting a Sheridan Boutique store or authorised Stockist with a copy of proof of purchase and the Product, the Product will be dispatched to Sheridan for assessment. If possible, all items should be returned in their original packaging (including cardboard folded between the Products).
Upon calling 1800 625 516 or +61 2 8668 3200 our customer service team will help you to determine whether the Product needs to be assessed and we will arrange with you to have the Product returned for assessment. If possible, all items should be returned in their original packaging (including cardboard folded between the Product). The address for sending Product for assessment is:
Product Returns
Sheridan Australia
18 Baker Street
Port Adelaide SA 5015
You must include the following details with the Product you have returned for assessment:
Your name;
Your address;
Your day time phone number;
Your original proof of purchase documentation (for example, your receipt);
Brief description of the fault; and
Brief description of how you have used the products.
Click here for a return form you can print and use to complete the above details.
If, following receipt of a claim under this warranty, Sheridan determines that your claim in respect of a Product is valid, Sheridan will, depending upon what is reasonable in the circumstances and at no cost to you:
• Repair the Product;
• pay you for the cost of a repair of the Product;
• replace the Product with the same or similar product; or
• refund you the cost of a replacement of the Product; and
• if applicable, reimburse you for the cost of sending the Product to Sheridan via registered mail.
If, following receipt of a claim under this warranty, Sheridan determines that your claim in respect of a Product is invalid, Sheridan will return the Product via registered mail to the address you provided when you submitted the claim. Where your claim is invalid you will not be entitled to be reimbursed for your costs for sending the Products for assessment.
ordering
All prices are stated in Australian dollars (AUD) and are inclusive of GST.
You can view your orders by logging into 'my account' and clicking on the 'my orders' link.
