Gift Box Service
Gift Box Service

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Gift Box Service FAQ

How does the gift box service work

  1. Add items to your shopping bag.
  2. Go to checkout and click the “GIFT BOX MY ORDER” button at the bottom of your shopping cart.
  3. All items in your order will be gift boxed (except bulky items). There are no split orders.
  4. Write a gift message to your gift recipient in the message field.
  5. Specify the recipient’s delivery address.
  6. Please note: the order may be placed in multiple gift boxes and shipped in more than one parcel.

HOW MUCH DOES THE GIFT BOX SERVICE COST?

The price of the gift box service ranges from $10 to $20. Final price is automatically calculated during checkout depending on the size of your order.

WHAT IS INCLUDED IN THE COST OF THE GIFT BOX SERVICE?

Sheridan offers gift boxes in 3 sizes: small, medium, large. Our staff will select the appropriate gift box size for your order, to ensure your gift is wrapped beautifully. All items in the gift box are wrapped in a premium tissue paper with a Sheridan sticker. Your gift message can be up to 150 characters and will be printed on a card which will be included in the box.

WHY CAN’T SOME ITEMS BE GIFT BOXED?

Some Sheridan products such as quilts and pillows are too large to be placed in a gift box.

DELIVERY OF GIFT BOX ORDERS

All gift boxed orders will be shipped to the recipient as per Sheridan’s standard delivery terms and conditions.

Please note: the order may be placed in multiple gift boxes and shipped in more than one parcel. The tracking number provided in your shipment notification email can hold up to 10 parcels. If you track this number it will show you if there are any parcels still in transit or awaiting shipment. Please track your deliveries via www.auspost.com.au/track

Sheridan offers complimentary shipping on standard orders Australia-wide. It may take up to 5 business days for delivery in metropolitan areas and up to 8 business days for regional areas.

We also offer an Express Post service for a flat rate of $20.

CAN I GIFT BOX ITEMS IN-STORE?

The Sheridan gift box service is currently an online exclusive.

CAN A GIFT BOXED ORDER BE RETURNED OR EXCHANGED?

Any item(s) within a gift boxed order can be returned or exchange in accordance with our returns policy minus the non-refundable gift box service free.

A few more things to know:

  • The gift box service is not available for Click & Collect.
  • You need to click “GIFT BOX MY ORDER” button to calculate a price for the gift box service.
  • All items in your order will be gift boxed (except bulky items). There are no split orders.
  • Your order may arrive in multiple parcels and multiple gift boxes.

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