We have spent many years of testing to understand how a product performs in actual day to day use, which in turn helps us to develop care instructions that will achieve the best longevity out of our products. This is what Sheridan and our customers expect and deserve.
Care instructions vary based on the constructions of each fabric and product so we have compiled some basic guidelines when it comes to caring for your Sheridan purchase.
How to care for your beautiful Sheridan leather productAvoid placing your leather product in direct sunlight and do not expose to excess moisture. If using a sponge to clean, opt for a natural (non-coloured) sponge. Avoid using harsh or abrasive cleaners, oils, polish, alcohol, varnish or any products containing waxes, silicone or ammonia. Never use baby wipes on the leather products. If in doubt, you may wish to take your leather product to a specialised leather cleaning service.
How to clean your Sheridan leather productMix a few drops of liquid soap with 2 cups of distilled water, mixing until suds form. Dip sponge or soft rag into soapy water and wring out thoroughly. Wipe leather surface and dry thoroughly with towel, buffing as you go to restore luster. Treat leather surface with leather protector/conditioner as per product instructions. For products with interior lining, wipe interior with a dry, soft cleaning cloth. By following our recommended care instructions you will prolong the life of your purchase and be able to enjoy it for many years to come.
STOCKED ITEMS (Excluding Rugs & Stocked Furniture)
DISPATCH TIME: 2-3 business days. Please allow an additional 7-10 business days for personalised orders.
STANDARD DELIVERY – FREE
Metro: 5 business days.
Regional: up to 8 business days.
EXPRESS DELIVERY – $20
Metro: Next business day delivery for orders dispatched before 10am.
Regional: 1-2 business days as per Australia Post website.
Tracking for both standard and express delivery is available through Australian Post using the tracking number in your dispatch email.
30 DAY FREE RETURNS
Most stocked items (excluding rugs, stocked furniture, hygiene sensitive items) can be returned or exchanged within 30 days from the date of purchase free of charge.
Candles, aroma reeds and fragrance can only be returned to a Sheridan boutique store (not to online) and must be returned sealed in original packaging. Please get in touch with our Customer Service Team if you wish to return one of these items.
Note: Under the Health Act and for hygiene reasons, Bed Toppers, Quilts, Pillows, Pillow Protectors and Mattress Protectors are non-refundable unless faulty.
We will accept returns for all faulty goods. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
For more information, please see refer to our full Shipping & Returns policy.