Plateau Womens Sweater
Members: Free shipping available on this item when logged in, otherwise $9.95.
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We have spent many years of testing to understand how a product performs in actual day to day use, which in turn helps us to develop care instructions that will achieve the best longevity out of our products. This is what Sheridan and our customers expect and deserve.
Care instructions vary based on the constructions of each fabric and product so we have compiled some basic guidelines when it comes to caring for your Sheridan purchase.
What detergent should you use?
We recommend you wash this item separately before first use. Turn the item inside out before hand washing in warm water. Use a wool detergent and wait until it is fully diluted in the water. Undiluted detergents can cause staining on the fabric. Read the amount recommended on the laundry liquid bottle or box to determine how much to use.
Sheridan recommends to use a detergent that is free from Optical Brightening Agents (OBAs). This is a very common ingredient in most of the detergents and is great for keeping whites white, however can also weaken and discolour certain fabric fibres. We recommend using a eucalyptus based detergent such as wool wash which you can find in your local supermarket.
Should you use fabric softener?
Fabric softener is not necessary with this item.
How do I remove stains?
We recommend cleaning stains as quickly as possible after they appear, although we understand etiquette might sometimes prevent this. Try to not strenuously scrub the stain away, but rather to gently soak, wash or blot it out, this process can be repeated until optimum results are obtained. It is easier to remove stains from natural as opposed to synthetic fabrics because the natural fibres are living and more accepting of attention. Once a stain is truly set, however, it is often difficult to remove.
When a fabric comes in contact with bleach or benzoyl peroxide it will permanently stain/discolour. If the discolouration is a green hue it is due to bleach and if it is an orange hue then it is due to peroxide exposure. As these ingredients are known to be in certain skin and acne treatments, we recommend you be aware of the potential staining and take necessary precautions to avoid permanently damaging your linen.
What water temperature is best?
Sheridan recommends that this product be laundered using a warm hand wash. The warm water temperature setting is more effective at removing dirt and natural body oils and more importantly in removing chemical residue of the detergents from the fabric. Detergent residue will deteriorate the fabric fibres if they are not rinsed out properly.
strong>Should you put this item in the dryer?
We recommend that this item be dried flat in the shade.
Please always ensure your item is completely dry before storing to prevent any dampness and mildew.
Can you dry clean this item?
This item is dry cleanable.
By following our recommended care instructions you will prolong the life of your purchase and be able to enjoy it for many years to come.
STOCKED ITEMS (Excluding Rugs & Stocked Furniture)
DISPATCH TIME: 2-3 business days. Please allow an additional 5-7 business days for monogrammed items.
STANDARD DELIVERY – FREE for signed in members, otherwise $9.95.
Metro: 5 business days.
Regional: up to 8 business days.
EXPRESS DELIVERY – $20
Metro: Next business day delivery for orders dispatched before 10am.
Regional: 1-2 business days as per Australia Post website.
Tracking for both standard and express delivery is available through Australian Post using the tracking number in your dispatch email.
30 DAY RETURNS
Most stocked items (excluding rugs, stocked furniture, hygiene sensitive items) can be returned or exchanged within 30 days from the date of purchase using our prepaid returns label.
Return shipping is FREE of charge for members or $9.95 for all other customers, deducted from the final refunded price.
Candles, aroma reeds and fragrance can only be returned to a Sheridan boutique store (not to online) and must be returned sealed in original packaging. Please get in touch with our Customer Service Team if you wish to return one of these items.
Note: For health and hygiene reasons, Bed Toppers, Quilts, Pillows, Pillow Protectors and Mattress Protectors are non-refundable unless faulty.
We will accept returns for all faulty goods. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
For more information, please see refer to our full Shipping & Returns policy.