Returns Policy
How long do I have to make a return?
Most stocked items (excluding hygiene sensitive items) can be returned within 30 days from the date of purchase, or 45 days for Sheridan Rewards Members. Become a member today >
How can I return an order by mail?
Step 1 - Place the item(s) you would like to return in the Sheridan packaging posted to you
Step 2 - Stick a return label onto the package
Step 3 - Drop the package off at any Australia Post store or any red post box.
*Check the below return policy to see if you are eligible for a return
How can I return an order in-store?
Step 1 - Bring your item(s) and receipt into your nearest Sheridan store.
*Check the below return policy to see if you are eligible for a return
Want to return something?
If you have something you would like to return, you can begin the process by clicking the button below:
FREQUENTLY ASKED QUESTIONS
The below table details the online return conditions surrounding payment methods. All returns require proof of purchase (e.g. a receipt or credit card statement) and any refunds processed will be performed using the original method of payment. Shipping charges are non-refundable with the exception of damaged or defective merchandise.
| Credit Card or Visa Checkout | PayPal | Buy Now Pay Later | Gift Card | |
| Instore Refund | ✓ with your proof of purchase and credit card | ✗ Not available | ✓ with your proof of purchase | ✗ Not available |
| Store credit / Gift Card | ✓ with your proof of purchase | ✓ with your proof of purchase | ✗ Not available | ✓ with your proof of purchase |
| Online refund | ✓ using our online returns system | ✓ using our online returns system | ✓ using our online returns system | ✗ Not available |
| Online store credit | ✓ using our online returns system | ✓ using our online returns system | ✓ using our online returns system | ✓ using our online returns system |
Can I return an item for a change of mind?
If you change your mind and wish to refund your goods, we will accept returns provided that: the return is made within 30 days from the date of purchase or 45 days for Sheridan Rewards Members; the goods have not been used; the goods are returned in their original packaging; and the goods do not include the below, unless faulty:
- Personalised items
- For health and hygiene reasons, Bed Toppers, Quilts, Blankets, Pillows, Pillow Protectors and Mattress Protectors
Where can I make a return?
Goods purchased online can be returned through either the online process or in-store, with returns not dependant on their channel of purchase.
Goods purchased in-store must be returned in-store.
Can I cancel, or change my online order?
Unfortunately we are unable to amend order details or make changes to delivery or payment methods, once your order has been placed and payment has been captured.
We can attempt to cancel your order, however this can only be done within 30 minutes of your order being submitted.
What happens if an item I purchased is faulty/incorrect?
At Sheridan, we take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty, or we have not delivered what you ordered, we would like to help you resolve the problem. We will accept returns for all faulty goods. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Click and Collect orders purchased using a credit card can be refunded online or in-store.
What if I purchased with another retailer/concession/wholesaler?
Unfortunately we are only able to return goods purchased through our direct stores.
How Will I Be Refunded When I Return An Online Order?
Sheridan provides the following return options for faulty, incorrectly delivered products and to Australian customers where our change of mind policy applies:
- Store Credit to your Sheridan online account
- Refund to your account (e.g. credit card, PayPal etc.)
On occasion, your requested replacement item may have sold out by the time your product is posted and received by Sheridan. If your replacement is not available, your online account or account with which you paid (e.g. credit card, PayPal) will be refunded.
How Long Will It Take To Get A Refund?
Once your goods have been received by Sheridan, please allow up to 30 days for your credit to be processed back to your account. You will receive an email confirming the credit and you may then log in and select to receive the funds as a store credit or a refund. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund.
What Will Happen If I Return An Item Purchased With A Gift Voucher?
Any product purchased with a Gift Voucher that is found to be faulty or incorrectly delivered, or falling within our change of mind policy (for Australian customers only) and is returned for a refund, any money refunded will be credited to the original Gift Voucher.
Who Gets The Refund If I Return A Gift?
The refund on a correctly returned item that was given as a gift will be credited to the original card or account used to purchase the gift.
Where is my order?
Enter your order number and the delivery postcode below to check the status of your order.
Have a question that isn't answered above?
If you have any further questions please get in touch with our Customer Service Team via email, phone or live chat between Mon - Fr: 9am – 4pm; AEST (excluding public holidays in Melbourne, Australia).
FREE CALL:
Australia: 1800 223 376
New Zealand: 0800 936 226.
How long do I have to make a return?
Most stocked items (excluding hygiene sensitive items) can be returned within 30 days from the date of purchase, or 45 days for Sheridan Rewards Members. Become a member today >
How can I return an order in-store?
Step 1 - Bring your item(s) and receipt into your nearest Sheridan store.
*Check the below return policy to see if you are eligible for a return
Want to return something?
If you have something you would like to return, you can begin the process by clicking the button below:
FREQUENTLY ASKED QUESTIONS
The below table details the in store return conditions surrounding payment methods. All returns and exchanges require proof of purchase (e.g. a receipt or credit card statement) and any refunds processed will be performed using the original method of payment. Shipping charges are non-refundable with the exception of damaged or defective merchandise.
| Credit Card or Visa Checkout | PayPal | Buy Now Pay Later | Gift Card | |
| Instore Refund | ✓ with your proof of purchase and credit card | ✗ Not available | ✓ with your proof of purchase | ✗ Not available |
| Store credit / Gift Card | ✓ with your proof of purchase | ✓ with your proof of purchase | ✗ Not available | ✓ with your proof of purchase |
In store returns
Items bought via Sheridan.com.au can be returned to any Sheridan Boutique Store or through our online returns system.
Items bought via Sheridanoutlet.com.au can be returned to any Sheridan Outlet Store or through our online returns system.
However any goods purchased via Sheridan.com.au or Sheridanoutlet.com.au cannot be returned to a third party retailer that stocks Sheridan products.
Where can I make a return?
Goods purchased online can be returned through either the online process or in-store, with returns not dependant on their channel of purchase.
Goods purchased in-store must be returned in-store.
How long do I have to make a return?
Most stocked items (excluding hygiene sensitive items) can be returned within 30 days from the date of purchase, or 45 days for Sheridan Rewards Members.
Can I return an item for a change of mind?
If you change your mind and wish to refund your goods, we will accept returns provided that: the return is made within 30 days from the date of purchase or 45 days for Sheridan Rewards Members; the goods have not been used; the goods are returned in their original packaging; and the goods do not include the below, unless faulty:
- Personalised items
- For health and hygiene reasons, Bed Toppers, Quilts, Pillows, Pillow Protectors and Mattress Protectors
I bought an item in store but have thrown away my receipt and/or tags. What can I do?
Unfortunately our stores require both receipt and tags to process a return for refund. Bank statements will not suffice as valid proof of purchase in this situation.
What happens if an item I purchased is faulty/incorrect?
At Sheridan, we take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty, or we have not delivered what you ordered, we would like to help you resolve the problem. We will accept returns for all faulty goods. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In either case, goods must be returned via their channel of purchase. If purchased in store the goods must be returned to store, if purchased online goods must be returned via the online process. Any bulky item require carrier collection.
Click and Collect orders purchased using a credit card can be refunded online or in-store.
What if I purchased with another retailer/concession/wholesaler?
Unfortunately we are only able to return goods purchased through our direct stores and goods must be returned via their channel of purchase.
Where is my order?
Enter your order number and the delivery postcode below to check the status of your order.
Have a question that isn't answered above?
If you have any further questions please get in touch with our Customer Service Team via email, phone or live chat between Mon - Fr: 9am – 4pm; AEST (excluding public holidays in Melbourne, Australia).
FREE CALL:
Australia: 1800 223 376
New Zealand: 0800 936 226.
How long do I have to make a return?
Most stocked items (excluding hygiene sensitive items) can be returned within 30 days from the date of purchase, or 45 days for Sheridan Rewards Members. Become a member today >
How can I return an order by mail?
Step 1 - Place the item(s) you would like to return in the Sheridan packaging posted to you
Step 2 - Stick a return label onto the package
Step 3 - Drop the package off at any Australia Post store or any red post box.
*Check the below return policy to see if you are eligible for a return
Want to return something?
If you have something you would like to return, you can begin the process by clicking the button below:
The below table details the online return conditions surrounding payment methods. All returns require proof of purchase (e.g. a receipt or credit card statement) and any refunds processed will be performed using the original method of payment. Shipping charges are non-refundable with the exception of damaged or defective merchandise.
| Credit Card or Visa Checkout | PayPal | Buy Now Pay Later | Gift Card | |
| Online refund | ✓ using our online returns system | ✓ using our online returns system | ✓ using our online returns system | ✗ Not available |
| Online store credit | ✓ using our online returns system | ✓ using our online returns system | ✓ using our online returns system | ✓ using our online returns system |
How long do I have to make a return?
Most stocked items (excluding hygiene sensitive items) can be returned within 30 days from the date of purchase, or 45 days for Sheridan Rewards Members.
Can I return an item for a change of mind?
If you change your mind and wish to refund your goods, we will accept returns provided that: the return is made within 30 days from the date of purchase or 45 days for Sheridan Rewards Members; the goods have not been used; the goods are returned in their original packaging; and the goods do not include the below, unless faulty:
- Personalised items
- For health and hygiene reasons, Bed Toppers, Quilts, Pillows, Pillow Protectors and Mattress Protectors
Where can I make a return?
To process a return for either refund, please click here using your order number and email address.
Can I cancel, or change my online order?
Unfortunately we are unable to amend order details or make changes to delivery or payment methods, once your order has been placed and payment has been captured.
We can attempt to cancel your order, however this can only be done within 30 minutes of your order being submitted.
What happens if an item I purchased is faulty/incorrect?
At Sheridan, we take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty, or we have not delivered what you ordered, we would like to help you resolve the problem. We will accept returns for all faulty goods. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In either case, goods must be returned via their channel of purchase. If purchased in store the goods must be returned to store, if purchased online goods must be returned via the online process. Any bulky item require carrier collection.
Click and Collect orders purchased using a credit card can be refunded online or in-store.
How Long Will It Take To Get A Refund?
Once your goods have been received by Sheridan, please allow up to 30 days for your credit to be processed back to your account. You will receive an email confirming the credit and you may then log in and select to receive the funds as a store credit or a refund. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund.
What Will Happen If I Return An Item Purchased With A Gift Voucher?
Any product purchased with a Gift Voucher that is found to be faulty or incorrectly delivered, or falling within our change of mind policy (for Australian customers only) and is returned for a refund, any money refunded will be credited to the original Gift Voucher.
Where is my order?
Enter your order number and the delivery postcode below to check the status of your order.
Have a question that isn't answered above?
If you have any further questions please get in touch with our Customer Service Team via email, phone or live chat between Mon - Fr: 9am – 4pm; AEST (excluding public holidays in Melbourne, Australia).
FREE CALL:
Australia: 1800 223 376
New Zealand: 0800 936 226.