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Members: Free shipping, otherwise $9.95. SIGN IN/REGISTER
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We have spent many years of testing to understand how a product performs in actual day to day use, which in turn helps us to develop care instructions that will achieve the best longevity out of our products. This is what Sheridan and our customers expect and deserve.
Care instructions vary based on the constructions of each fabric and product so we have compiled some basic guidelines when it comes to caring for your Sheridan purchase.
What detergent should you use?
Remove filler and warm hand wash this item separately before first use, ensuring to not rub or wring the item while washing.
Sheridan recommends to use a detergent that is free from Optical Brightening Agents (OBAs). This is a very common ingredient in most of the detergents and is great for keeping whites white, however can also weaken and discolour certain fabric fibres. We recommend using a eucalyptus based detergent such as wool wash which you can find in your local supermarket.
Should you use fabric softener?
Fabric softener is not necessary with this item.
How do I remove stains?
We recommend cleaning stains as quickly as possible after they appear, although we understand etiquette might sometimes prevent this. Try to not strenuously scrub the stain away, but rather to gently soak, wash or blot it out, this process can be repeated until optimum results are obtained. It is easier to remove stains from natural as opposed to synthetic fabrics because the natural fibres are living and more accepting of attention. Once a stain is truly set, however, it is often difficult to remove.
When a fabric comes in contact with bleach or benzoyl peroxide it will permanently stain/discolour. If the discolouration is a green hue it is due to bleach and if it is an orange hue then it is due to peroxide exposure. As these ingredients are known to be in certain skin and acne treatments, we recommend you be aware of the potential staining and take necessary precautions to avoid permanently damaging your linen.
What water temperature is best?
Sheridan recommends that this product be hand washed in warm water. Detergent residue will deteriorate the fabric fibres if they are not rinsed out properly.
Should you put this item in the dryer?
Gently squeeze out any excess water and line (air) dried this item.
Please always ensure your item is completely dry before storing to prevent any dampness and mildew.
Can you iron this item?
If you do choose to iron your item, we recommend that you use your iron on a warm setting. Please avoid ironing directly on any decorative panels, studs or buttons.
Can you dry clean this item?
This item is dry cleanable.
By following our recommended care instructions you will prolong the life of your purchase and be able to enjoy it for many years to come.
STANDARD DELIVERY – FREE for signed in members on orders over $150, otherwise $9.95.
Metro: 8 business days.
Regional: up to 11 business days.
Tracking for both standard and express delivery is available through Australian Post using the tracking number in your dispatch email.
30 DAY RETURNS
Most stocked items (excluding rugs, stocked furniture, hygiene sensitive items) can be returned or exchanged within 30 days from the date of purchase using our prepaid returns label.
Return shipping is FREE of charge for members or $9.95 for all other customers, deducted from the final refunded price.
Candles, aroma reeds and fragrance can only be returned to a Sheridan boutique store (not to online) and must be returned sealed in original packaging. Please get in touch with our Customer Service Team if you wish to return one of these items.
Note: For health and hygiene reasons, Bed Toppers, Quilts, Pillows, Pillow Protectors and Mattress Protectors are non-refundable unless faulty.
We will accept returns for all faulty goods. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
For more information, please see refer to our full Shipping & Returns policy.