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My Rewards & Exclusive Offers

When will I receive my vouchers?

Spend $250 on Sheridan or Sheridan Outlet product (not including returned items, gift cards, shipping costs and Sleepsafe donations) and you'll be rewarded with a $25 Sheridan Spend & Save voucher. You'll be notified by email and all rewards will be housed in your account.

What are Sheridan spend and save vouchers?

Spend & Save Voucher is the name of the reward voucher members receive after spending $250 on Sheridan or Sheridan Outlet product. Members will also receive a spend and save voucher as a gift for joining the program, on their program anniversary and for their birthday.

How do I redeem my voucher?

They are redeemable at Sheridan and Sheridan Outlet, in-store or online. When shopping online, all available rewards will appear at checkout. If redeeming in store, scan your member QR code and let our in-store team know at the register which voucher/s you'd like to use.

Can I use more than one voucher in an order?

Yes - there's no limit! You can spend as many Sheridan Rewards vouchers that you have in your account within one transaction.

Do my vouchers expire?

Sheridan Spend & Save vouchers expire 6 months from the date of issue.

I don't live in Australia. Can I still earn vouchers?

Sheridan Spend & Save vouchers cannot be earned or spent outside of Australia.

I signed up but haven't received my welcome voucher

Spend and Save vouchers are automatically added to your membership account, and will be accessible after around 15 minutes of receiving your Welcome email.

How close am I to my next voucher?

You can log in to your account on the Sheridan website where you can see how close you are to receiving your next voucher.

I didn't redeem the full amount on my Spend and Save voucher - what happens to the leftover Spend and Save amount?

Spend and Save vouchers can only be redeemed once. Any leftover amount not spent will be removed from your account, so make the most of them!

What benefits do I get as a Sheridan Rewards member?

So many things! As a member, you'll get a Welcome gift, $25 Spend & Save voucher for every $250 spent on product, free domestic shipping with purchases over $150, free 45 day returns, anniversary gift, birthday gift, plus member-exclusive deals.

How does the Sheridan Rewards discount work?

If you are signed into your Sheridan Rewards account, your membership discount will be displayed on each product and the discounted price will be automatically applied to your cart. Instore, you will need to identify yourself (or signup) to be a member and the store team will apply the discount for you. You will receive a minimum discount of 20% off the RRP of any item sold on www.sheridan.com.au or in any Sheridan Boutique store. Please note, this discount does not include David Jones or Myer retailers.

Please keep in mind that your membership discount of 20% is off the RRP. If the promotional discount is a greater amount, you will receive the greater discount automatically. You do not have to do anything.

E.g. If the promotion is 30% off storewide, as a Sheridan Rewards Member you will receive 30% off the RRP, rather than the 20% discount. Please see full terms and conditions here

Does the Sheridan Rewards discount apply to the purchase of gift cards?

The Sheridan Rewards discount does not apply to the purchase of gift cards.

How do I redeem my Welcome/Birthday Rewards?

Please read the information in your email for how to redeem these offers. Birthday rewards may be redeemed in any Australian Sheridan Boutique store and both welcome vouchers and birthday rewards may be redeemend online at www.sheridan.com.au at the checkout.

How long are Welcome/Birthday Rewards valid for?

The birthday rewards are valid for your birthday month, unless stated otherwise. Welcome rewards issued from 29 March 2023 are valid until 31 July 2023.

Can I extend the expiry date of my Birthday/Welcome rewards?

No, unfortunately these rewards come with set expiry dates which cannot be extended.

Can I use my Welcome/Birthday Rewards outside of Australia?

No, these rewards are only valid for use in Sheridan stores across Australia (for birthday rewards only) or online at www.sheridan.com.au on orders with an Australian delivery address (for both welcome and birthday rewards.

How does extended returns work?

As a Sheridan Rewards member you will have a 45-day return period from the date of purchase, if you were signed in when the order was placed online. For in store, you must have identified yourself as a member when transacting. This is an additional 15 days in comparison to non-members, who receive a 30-day return period.
Please note, most stocked items (excluding rugs, hygiene sensitive items) can be returned or exchanged within the 45 days from the date of purchase. Please see the full returns policy here.

Why haven't I received any exclusive offers lately?

Your exclusive offer emails may have been lost along the way. Please check your junk mail as they may have landed here.
You can add our email to your contact list to prevent this from happening in the future.
We also advise that you log in to your online account and update your preferences to ensure you are subscribed to receiving emails from Sheridan.

My friend / family member received an exclusive offer for a particular product last week. Why have I not received this?

We know that everyone has different shopping habits and we try to tailor the best and most relevant offers for each of our members. As such, it is unlikely that you will have the same offer as your family and friends.

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