SHERIDAN MANUFACTURER‘S WARRANTY

Our goods come with a guarantee that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition, Sheridan Australia Pty Ltd (Sheridan) warrants that its

• Bed Accessories products and

• Made to Order furniture

will be free from manufacturing defects for a period of 5 years, commencing on the day of purchase, as reflected on your purchase invoice/receipt.

Fair wear and tear is not covered by this warranty.

The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded. Nothing in this warranty is to be interpreted as excluding, restricting or modifying any state or federal legislation applicable to the supply of goods and services which cannot be excluded, restricted or modified.

BED ACCESSORY PRODUCTS

For the purpose of this warranty, ‘Bed Accessory products‘ are products which:

• are one of the following listed bedding accessory products/ranges; Deluxe Dream®, Deluxe Dream® 2 in 1, Ultracool®, Deluxe Wool, Deluxe Feather & Down, Ultimate Dream, Feather & Down Latex, Ultralux, Kids Pillow, Kids Quilt

• was manufactured by or on behalf of Sheridan and branded Sheridan

• is used in a normal domestic environment, not a commercial environment

• was maintained and cleaned in accordance with our instructions and/or recommendations

• has not been subject to abuse, improper treatment, neglect or misuse; and

• was sold directly by Sheridan, or by an Authorised stockist or Distributor of Sheridan, and was purchased in Australia.

MADE TO ORDER FURNITURE

For the purpose of this warranty, ‘Made to Order furniture‘ is furniture which:

• was manufactured by or on behalf of Sheridan and branded Sheridan

• was made to order for the customer

• is used in a normal domestic environment, not a commercial environment

• was assembled, maintained, cleaned, installed and operated in accordance with our instructions and/or recommendations

•has not been subject to abuse, improper treatment, neglect or misuse; and

• was purchased for use in Australia.

Please be aware that natural features of stone, leather and timber include variation in pattern and colour shade. We will do our best to match colours but some variation is to be expected and not covered by this warranty.

Where customers request Made to Order furniture in a raw, unpolished finish state, surface checking, warping stains and other imperfections arising from lack of finish are at the liability of the customer.

5 YEAR WARRANTY CLAIM PROCESS

If you wish to make a claim under this warranty, you should phone Sheridan Customer Service on 1800 223 376 between 7:30am – 5.30pm; AEST (excluding public holidays in Melbourne, Australia) and we will help you to determine whether the Product needs to be assessed and either arrange with you to have the Product returned for assessment or make time to attend and assess the Product.

In order to be able to assess the Product, we will need:

• Your name

• Your address

• Your proof of purchase documentation (for example: your receipt/invoice)

• Brief description of the fault (including photographs if that makes it easier to explain); and

• Brief description of how you have used the Product.

If possible, product should be returned in its original packaging, including cardboard inserts.

If Sheridan determines that your claim is valid, we will replace the Product with the same or similar Product at no cost to you and, if applicable, reimburse you for the cost of sending the Product to us via Registered Post or as otherwise directed (please do not send Product unless specifically instructed by Sheridan). The appropriate address for Returns will be provided by the Sheridan Customer Service team.

If Sheridan determines that your claim is not valid, we will return the Product to the address you provided when you submitted the claim. Where your claim is invalid, you will not be entitled to be reimbursed for your costs of sending the Product for assessment.

If you have any further questions, please contact our Customer Service Team via email, phone or live chat between Mon - Fr: 7:30am – 5.30pm; AEST (excluding public holidays in Melbourne, Australia).

FREE CALL:
Australia: 1800 223 376
New Zealand: 0800 100 137.

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