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How do I change my password?

1. Head to sheridan.com.au or sheridanoutlet.com.au 2. Click ‘Sign In’ (top right corner) 3. Once you’re in, go to ‘Your Account’ > ‘Account Details’ 4. Under ‘Profile’, click 'Edit' to change your password, and hit ‘Submit’ — and you're done!

I've requested to have my password reset, but I haven't received an email to change it yet?

First things first: check that your email is correct, and have a look in your spam or junk folder in your inbox.

Still no luck? You might not have an account with us yet.

You can create one below – or give us a call and we’ll sort it out:
📞 Ph: 1800 223 376 (Mon–Fri, 9am–4pm AEDT)

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I forgot to sign in when making a purchase, can I add my purchase to my account?

Unfortunately, no. Any purchases you made as a guest and whilst not logged in to your account will not be registered to your account.

Make sure you're signed into your account online and/or scan your QR code in store at the register before payment to earn rewards!

I want to create a return but my order is not showing up in my account. What do I do?

If you are trying to create a return on a recent order but can't see it in your account, you may have completed the order as a guest.
Simply log out of your account by clicking on 'My Account' in the top right hand corner, and then click 'Sign Out'.
Once you have signed out, simply follow the link here to complete your return.

Why is my Birthday Voucher not in my account?

If you do not receive your Birthday Voucher, please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday).

What is Sheridan Rewards?

Sheridan Rewards is our way of recognising and rewarding you for being a Sheridan and Sheridan Outlet customer. The program is free to join and members get benefits like a welcome voucher, Spend & Save Voucher, anniversary voucher, free extended returns and free shipping within Australia on orders over $150.

How do I join Sheridan Rewards?

You can join Sheridan Rewards by creating an online account, or by signing up in a Sheridan or Sheridan Outlet store. Sign up online here or scan the QR code at any Sheridan or Sheridan Outlet store, or at the register with a Sheridan team member when in store.

Please note that if you sign up at the register in a Sheridan or Sheridan Outlet store through the Sheridan team and do not use the QR code, you will also have to register online to receive benefits across both platforms. You'll receive an email from us with this information. Ensure you do so with the same email address to avoid creating 2 separate profiles.

If you were previously a Sheridan Outlet VIP member, you will be remain a member of the refreshed Sheridan Rewards program.

Has the Sheridan Rewards program changed?

It got a refresh and now has new rewards waiting for you! Check out the rewards here.

What happened to Sheridan Outlet VIP program?

The Sheridan Outlet VIP member program has been refreshed and is now Sheridan Rewards. If you were part of the Sheridan Outlet VIP member program, you'll remain a member of the renamed Sheridan Rewards. Some of your previous Sheridan Outlet VIP member perks have ended but new rewards are waiting for you! Check your account to see what they are! Log in here.

Who can join Sheridan Rewards?

Sheridan Rewards is an Australian loyalty program. Anyone who purchases from a Sheridan or Sheridan Outlet store in Australia or from the Sheridan or Sheridan Outlet websites with an Australian delivery address can be part of the Sheridan Rewards program.

If you are under 18 years old, you'll need parental consent to join the program.

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