Returns & Exchanges

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What is the Returns & Exchange Policy?

Click here for our full Returns & Exchange Policy.

How do I Return or Exchange an item?

Returning or exchanging an item is simple with our online returns system.

How to create an online return
Members: Simply login to your account, then click on the ‘Welcome' text next to the logout icon. Select ‘My Returns' down the left hand side of your screen, then click ‘Create new return'.
Guests: You will need your order number, which you can find in your delivery confirmation email or printed on the outside of your parcel (labelled as a P/O number).
If you can't remember whether you placed your order as a member or a guest, check the bottom of your order confirmation email. Our change of mind returns are available at no cost to you up to 30 days after purchase. Faulty items can be returned at any time.
Please note, there are some limits on returns.
Due to health and hygiene reasons, change of mind returns are not available for Bed Toppers, Quilts, Pillows, Pillow Protectors and Mattress Protectors and for personalised items.
Gift cards cannot be returned.

In store returns
Items bought via Sheridan.com.au cannot be returned in store or to a third party retailer that stocks Sheridan products.
Items bought via Sheridanoutlet.com.au and delivered to an Australian address can be returned to any Australian Sheridan Outlet Store or through our online returns system.
You can read our full returns policy here.

I can't find my order number to create a return. What do I do?

Your order number can be located either in your order confirmation email, or on the front of your package – if you're searching on your package, look out for the P/O# number.
If you have used PayPal to process your order, the invoice ID on your PayPal receipt will be your order number.

I don't have my return receipt, can I still create a return?

As long as your return authorisation number and reply paid address is on the front of the parcel your return will still be accepted.

Where do I go to complete my return?

To process a return for either exchange or refund, please click here using your order number and email address.

Are returns free?

We offer free returns to Sheridan members - sign up or login here.
Please note, any shipping costs originally charged is not refundable.

What do I do if a return label was not included in my parcel or if I have lost it?

If you did not receive a return label with your order, simply place the below address on the front of the parcel with your return number, which you can find by clicking here.

Sheridan Customer Service
Reply Paid 86120
Distribution Centre
31-39 Permas Way
Truganina, VIC 3029

I want to create a return but my order is not showing up in my account. What do I do?

If you are trying to create a return on a recent order but can't see it in your account, you may have completed the order as a guest.
Simply log out of your account by clicking on ‘My Account' in the top right hand corner, and then click ‘Sign Out'.
Once you have signed out, simply follow the link here to complete your return.

I've disposed of the packaging my order arrived in. Can I still return it or will I have to buy a new satchel?

You are still able to return the items, as long as the items are securely sealed in a spare box or bag, with the return number and address clearly labelled on the front of the parcel.
Once you have done this, return the parcel by either taking it to the Post Office or placing it in a post box.
Please note that we do not cover for any lost parcels, so for peace of mind we suggest returning with Registered Post.
If you are a Sheridan Member, please keep a copy of your return receipt from the Post Office.

How will I know you have received my return?

It may take up to 30 days to receive your return. Once your return has been processed by our warehouse team we will email you to confirm.
If you don't receive an email within 30 days of posting your parcel to us.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.

Most Recent

What is the Returns & Exchange Policy?

Click here for our full Returns & Exchange Policy.

How do I Return or Exchange an item?

Returning or exchanging an item is simple with our online returns system.

How to create an online return
Members: Simply login to your account, then click on the ‘Welcome' text next to the logout icon. Select ‘My Returns' down the left hand side of your screen, then click ‘Create new return'.
Guests: You will need your order number, which you can find in your delivery confirmation email or printed on the outside of your parcel (labelled as a P/O number).
If you can't remember whether you placed your order as a member or a guest, check the bottom of your order confirmation email. Our change of mind returns are available at no cost to you up to 30 days after purchase. Faulty items can be returned at any time.
Please note, there are some limits on returns.
Due to health and hygiene reasons, change of mind returns are not available for Bed Toppers, Quilts, Pillows, Pillow Protectors and Mattress Protectors and for personalised items.
Gift cards cannot be returned.

In store returns
Items bought via Sheridan.com.au cannot be returned in store or to a third party retailer that stocks Sheridan products.
Items bought via Sheridanoutlet.com.au and delivered to an Australian address can be returned to any Australian Sheridan Outlet Store or through our online returns system.
You can read our full returns policy here.

I can't find my order number to create a return. What do I do?

Your order number can be located either in your order confirmation email, or on the front of your package – if you're searching on your package, look out for the P/O# number.
If you have used PayPal to process your order, the invoice ID on your PayPal receipt will be your order number.

I don't have my return receipt, can I still create a return?

As long as your return authorisation number and reply paid address is on the front of the parcel your return will still be accepted.

Where do I go to complete my return?

To process a return for either exchange or refund, please click here using your order number and email address.

Are returns free?

We offer free returns to Sheridan members - sign up or login here.
Please note, any shipping costs originally charged is not refundable.

What do I do if a return label was not included in my parcel or if I have lost it?

If you did not receive a return label with your order, simply place the below address on the front of the parcel with your return number, which you can find by clicking here.

Sheridan Customer Service
Reply Paid 86120
Distribution Centre
31-39 Permas Way
Truganina, VIC 3029

I want to create a return but my order is not showing up in my account. What do I do?

If you are trying to create a return on a recent order but can't see it in your account, you may have completed the order as a guest.
Simply log out of your account by clicking on ‘My Account' in the top right hand corner, and then click ‘Sign Out'.
Once you have signed out, simply follow the link here to complete your return.

I've disposed of the packaging my order arrived in. Can I still return it or will I have to buy a new satchel?

You are still able to return the items, as long as the items are securely sealed in a spare box or bag, with the return number and address clearly labelled on the front of the parcel.
Once you have done this, return the parcel by either taking it to the Post Office or placing it in a post box.
Please note that we do not cover for any lost parcels, so for peace of mind we suggest returning with Registered Post.
If you are a Sheridan Member, please keep a copy of your return receipt from the Post Office.

How will I know you have received my return?

It may take up to 30 days to receive your return. Once your return has been processed by our warehouse team we will email you to confirm.
If you don't receive an email within 30 days of posting your parcel to us.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.