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Faulty Item

An item I purchased is faulty. What can I do?

We appreciate you bringing this issue to our attention and are sorry to hear that there is a fault with your recent purchase.
Please process a 'faulty' return on our website here to obtain a refund or exchange.
Once this process has been completed you will be provided with a return authorisation number that you will write in the space provided on the reply paid postage label included in your original order.

I have received the wrong item with my order, what can I do?

Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.

My item is faulty but I purchased it more than 30 days ago. What can I do?

Take a photo of the item and email it to our Customer Service Team, along with your order number (if applicable) for further assistance. Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday)

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