Top Questions
How do I create an account?

Creating your Sheridan customer account is simple! Click here and follow the prompts to ensure a personalized customer experience. Once your account is set up, you are automatically registered with our Sheridan Rewards program.
Sheridan Rewards Members are entitled to:

- 20% off full price everyday
- Exclusive member only offers
- Complimentary returns
- Extended 45-day return policy
- Free shipping (excludes Express)
- Option of free home delivery of your instore purchases
- Annual Birthday gift voucher
- Welcome voucher when you subscribe to email communications

Be sure you tick the box to receive emails notifying you of new product launches, sale events and to obtain your membership vouchers and exclusive deals.

I signed up in store but I can't access my account online.

Registering for an in store customer account is separate to that of an online customer account registration. In order to link your in store and online customer accounts, please ensure you use the same email when registering online.
To create an online Sheridan account please click here. Please allow for 48 hours for your in store and online customer accounts to link.
Please note that holding a Sheridan account is different to that of Sheridan Outlet.
You will need to create a separate Sheridan Outlet account via the Sheridan Outlet website.

How do I unsubscribe from emails?

If you wish to unsubscribe from our mailing list, log in to the "My Account" section of the Sheridan website and update the details under "My Preferences".
Please keep in mind that once you unsubscribe from our mailing list, you will no longer benefit from receiving your Sheridan birthday voucher and other member exclusive deals.

How do I change my password?

Whilst logged in, navigate to ‘My Account' then ‘Account Information'. Under your details you will see an option to change your password.

I've requested to have my password reset, but I haven't received an email to change it yet?

If you have requested to change your password and are yet to receive a password reset email, you may not have an online account.
To validate this, try creating an account using your email address by following the link here.

I forgot to sign into my Sheridan account before placing my order, help!

Unfortunately we cannot apply member discounts to an order once it has been placed.

Can I change my order for a different size, colour or item?

Unfortunately we are unable to amend these details or make changes to delivery or payment methods, once your order has been placed and payment has been captured.
We can attempt to cancel your order, however this can only be done within 30 minutes of your order being submitted.

Why is my order on hold?

Our system can sometimes detect something that may result in your order being placed on hold.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.

I'm missing part of my order. Where is it?

Your order could be split and sent in more than one parcel.
Please enter your tracking number on the Australia Post website to view how many parcels are being sent. Look for the drop down menu where you can select the individual parcels and see the status of each parcel.

I have an order delivery confirmation but I haven't received it.

**Important Shipping Update**
Due to an increase of orders, we are experiencing some delays with dispatch and delivery times.
As a result, expected delivery times are now 10 - 13 business days from the date of purchase. We thank you for you continuing support.

STANDARD DELIVERY – FREE for signed in members on orders over $150, otherwise $9.95.
Metro: 7 business days.
Regional: up to 10 business days.

We will need lodge an enquiry with Australia Post to find out the whereabouts of your parcel.
We ask to allow up to 5 business days from when we lodge the enquiry for Australia Post to get back to us.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.

Please submit your enquiry here.

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