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Top Questions
I signed up in store but I can't access my account online.

One of the reasons for this could be that you currently have an in-store only Sheridan account which you signed up to in a Sheridan store. To link your current account with an online Sheridan Rewards account, simply sign up here with the same email address.

How do I unsubscribe from emails?

If you wish to unsubscribe from our mailing list, log in to the "My Account" section of the Sheridan website and update the details under "My Preferences".
Please keep in mind that once you unsubscribe from our mailing list, you will no longer benefit from receiving your Sheridan birthday voucher and other member exclusive deals.

How do I change my password?

Whilst logged in, navigate to 'My Account' then 'Account Information'. Under your details you will see an option to change your password.
I've requested to have my password reset, but I haven't received an email to change it yet?

If you have requested to change your password and are yet to receive a password reset email, you may not have an online account.
To validate this, try creating an account using your email address by following the link here.
I forgot to sign in when making a purchase, can I add my purchase to my account?

Unfortunately, no. Any purchases you made as a guest and whilst not logged in to your account will not be registered to your account.
Make sure you're signed into your account online and/or scan your QR code in store at the register before payment to earn rewards!
Can I change my order for a different size, colour or item?

Unfortunately we are unable to amend these details or make changes to delivery or payment methods, once your order has been placed and payment has been captured.
We can attempt to cancel your order, however this can only be done within 30 minutes of your order being submitted.
Why is my order on hold?

Our system can sometimes detect something that may result in your order being placed on hold.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.
I'm missing part of my order. Where is it?

Your order could be split and sent in more than one parcel.
Please enter your tracking number on the Australia Post website to view how many parcels are being sent. Look for the drop down menu where you can select the individual parcels and see the status of each parcel.
I have an order delivery confirmation but I haven't received it.

We will need lodge an enquiry with Australia Post to find out the whereabouts of your parcel.
We ask to allow up to 5 business days from when we lodge the enquiry for Australia Post to get back to us.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.
My order is showing as complete, but I haven't received it. Where is it?

A 'complete' order indicates it has been dispatched from our warehouse, not that it has been received by you.
For up-to-the-minute information on the whereabouts of your order, please check the tracking information emailed to you or via the Australia Post website.

A 'complete' order indicates it has been dispatched from our warehouse, not that it has been received by you.
For up-to-the-minute information on the whereabouts of your order, please check the tracking information emailed to you or via the Australia Post website.
Alternatively visit our delivery and shipping page to track your orde

Please submit your enquiry here.

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1800 223 376
Mon - Fr: 9:00am - 4.00pm AEST