Help Hub

Have a question?Let's find you the answer:
Most Recent
If it's my birthday today and I sign up today, will I get it now?
Unfortunately no, your first Birthday Voucher will be sent to you the following year.
Why is my Birthday Voucher not in my account?
If you do not receive your Birthday Voucher, please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 8:00AM - 5:30PM AEDT Monday - Friday).
Find A Store.
Click here to find your nearest Sheridan Boutique, store hours and contact details.
What payment options do you offer?
As well as the standard card payment options, we also offer AfterPay, OpenPay and Zip. Please click here for full terms and conditions.
Find your perfect fit.
Find your perfect fit with our full size guide. Please click here.
How long will my personalised item take?

Personalised items can take a little longer to be delivered than usual.
Depending on where you live within Australia, please allow up to 14 business days for your items to arrive.
If you haven't received your product within this time, and you haven't received a notification from us informing you of a delay.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 8:00AM - 5:30PM AEDT Monday - Friday) for further assistance,

I'm experiencing technical issues with the Sheridan website. Who do I contact?
To get the best online experience, we suggest using an up-to-date browser like Chrome, which you can download here. If you are still having problems, get in touch with our Customer Service with the following information:
- As much detail as you can about the issue.
- Screen shots of any error message you are receiving.
- Which web browser or operating system you are using (e.g. Internet Explorer, Firefox, Chrome, Safari).
- Which device you are using, e.g. smartphone, desktop or tablet.
- What you have done to attempt to resolve it.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 8:00AM - 5:30PM AEDT Monday - Friday).
Do you have an ethical sourcing policy?
At Sheridan we have a responsibility to our customers, colleagues and supply partners to ensure that the items sold are produced under appropriate conditions and in an ethical way. All our items are produced:
- Lawfully, through fair and honest dealing;
- Without exploiting the people who made them;
- In decent working conditions and;
- Without damaging the environment
I'm interested in working for Sheridan. Where can I find your current job vacancies or information about how to apply for a position?
For employment vacancies and everything else job-related, please check out the Sheridan careers page here.
Where can I find out about Product Warranty.?
Click here to read about our product warranty.

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