Top Questions
How do I change my password?
1. Head to sheridan.com.au or sheridanoutlet.com.au
2. Click ‘Sign In’ (top right corner)
3. Once you’re in, go to ‘Your Account’ > ‘Account Details’
4. Under ‘Profile’, click 'Edit' to change your password, and hit ‘Submit’
— and you're done!
I've requested to have my password reset, but I haven't received an email to change it yet?
First things first: check that your email is correct, and have a look in your spam or junk folder in your inbox.
Still no luck? You might not have an account with us yet.
You can create one below – or give us a call and we’ll sort it out:
📞 Ph: 1800 223 376 (Mon–Fri, 9am–4pm AEDT)
Create Account
Still no luck? You might not have an account with us yet.
You can create one below – or give us a call and we’ll sort it out:
📞 Ph: 1800 223 376 (Mon–Fri, 9am–4pm AEDT)
Create Account
I forgot to sign in when making a purchase, can I add my purchase to my account?
Unfortunately, no. Any purchases you made as a guest and whilst not logged in to your account will not be registered to your account.
Make sure you're signed into your account online and/or scan your QR code in store at the register before payment to earn rewards!
Make sure you're signed into your account online and/or scan your QR code in store at the register before payment to earn rewards!
Can I change my order for a different size, colour or item?
Unfortunately we are unable to amend these details or make changes to delivery or payment methods, once your order has been placed and payment has been captured.
We can attempt to cancel your order, however this can only be done within 30 minutes of your order being submitted.
We can attempt to cancel your order, however this can only be done within 30 minutes of your order being submitted.
Why is my order on hold?
Our system can sometimes detect something that may result in your order being placed on hold.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.
I'm missing part of my order. Where is it?
Your order could be split and sent in more than one parcel.
Please enter your tracking number on the Australia Post website to view how many parcels are being sent. Look for the drop down menu where you can select the individual parcels and see the status of each parcel.
Please enter your tracking number on the Australia Post website to view how many parcels are being sent. Look for the drop down menu where you can select the individual parcels and see the status of each parcel.
I have an order delivery confirmation but I haven't received it.
We will need lodge an enquiry with Australia Post to find out the whereabouts of your parcel.
We ask to allow up to 5 business days from when we lodge the enquiry for Australia Post to get back to us.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.
We ask to allow up to 5 business days from when we lodge the enquiry for Australia Post to get back to us.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.
My order is showing as complete, but I haven't received it. Where is it?
A 'complete' order indicates it has been dispatched from our warehouse, not that it has been received by you.
For up-to-the-minute information on the whereabouts of your order, please check the tracking information emailed to you or via the Australia Post website.
For up-to-the-minute information on the whereabouts of your order, please check the tracking information emailed to you or via the Australia Post website.
A 'complete' order indicates it has been dispatched from our warehouse, not that it has been received by you.
For up-to-the-minute information on the whereabouts of your order, please check the tracking information emailed to you or via the Australia Post website.
Alternatively visit our delivery and shipping page to track your orde
Where do you ship to?
We ship to Australia via Australia Post. However, some of our items require special delivery and will be sent to you via Toll.
Our UK webstore can deliver to Great Britain, Belgium, France, Germany, Spain, and Sweden. For more information click here."
Our UK webstore can deliver to Great Britain, Belgium, France, Germany, Spain, and Sweden. For more information click here."
How long does it take Sheridan to dispatch my order?
It can take 1 – 3 business days for your order to be dispatched from our Melbourne warehouse. During peak periods this may be longer due to high demand.