Orders & Delivery

Most Popular

Can I change my order for a different size, colour or item?

Unfortunately we are unable to amend these details or make changes to delivery or payment methods, once your order has been placed and payment has been captured.
We can attempt to cancel your order, however this can only be done within 30 minutes of your order being submitted.

Why is my order on hold?

Our system can sometimes detect something that may result in your order being placed on hold.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.

I'm missing part of my order. Where is it?

Your order could be split and sent in more than one parcel.
Please enter your tracking number on the Australia Post website to view how many parcels are being sent. Look for the drop down menu where you can select the individual parcels and see the status of each parcel.

I have an order delivery confirmation but I haven't received it.

We will need lodge an enquiry with Australia Post to find out the whereabouts of your parcel.
We ask to allow up to 5 business days from when we lodge the enquiry for Australia Post to get back to us.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.

My order is showing as complete, but I haven't received it. Where is it?

A 'complete' order indicates it has been dispatched from our warehouse, not that it has been received by you.
For up-to-the-minute information on the whereabouts of your order, please check the tracking information emailed to you or via the Australia Post website.

A 'complete' order indicates it has been dispatched from our warehouse, not that it has been received by you.
For up-to-the-minute information on the whereabouts of your order, please check the tracking information emailed to you or via the Australia Post website.
Alternatively visit our delivery and shipping page to track your orde

Where do you ship to?

We ship to Australia via Australia Post. However, some of our items require special delivery and will be sent to you via Toll.
Our UK webstore can deliver to Great Britain, Belgium, France, Germany, Spain, and Sweden. For more information click here."

How long does it take Sheridan to dispatch my order?

It can take 1 – 3 business days for your order to be dispatched from our Melbourne warehouse. During peak periods this may be longer due to high demand.

How long does delivery take?

**Important Shipping Update**
Due to an increase of orders, we are experiencing some delays with dispatch and delivery times. We thank you for you continuing support.

Once your order has left our warehouse, you will receive a dispatch email complete with a tracking number.
Standard delivery can take between 5 - 8 business days. Please allow an additional 5 business days for personalised items to be delivered.
A full description of the delivery timelines can be viewed here.

How much do you charge for delivery?

STOCKED ITEMS
We offer FREE standard delivery to Sheridan Members - sign up or login here. Guest orders incur a flat rate $9.95 delivery fee.
We also offer express delivery at a flat rate of $20 this applies to all member and guest customers.
Metro: 7 business days.
Regional: up to 10 business days.

MAXIMUM DELIVERY CHARGE
All delivery is automatically calculated at checkout. Maximum delivery charge for any online order is capped at $150.

Can I amend my address before shipment?

Unfortunately we are unable to make changes (e.g. styles, sizes, quantity) to your order, including delivery or payment methods, once your order has been placed.
Depending on when your order was placed you may be able to cancel some items, however new items cannot be added.
We suggest immediately calling Customer Service on 1800 806 906 (Monday – Friday, 8am-5.30pm AEDT) for further assistance.

Most Recent

Can I change my order for a different size, colour or item?

Unfortunately we are unable to amend these details or make changes to delivery or payment methods, once your order has been placed and payment has been captured.
We can attempt to cancel your order, however this can only be done within 30 minutes of your order being submitted.

Why is my order on hold?

Our system can sometimes detect something that may result in your order being placed on hold.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.

I'm missing part of my order. Where is it?

Your order could be split and sent in more than one parcel.
Please enter your tracking number on the Australia Post website to view how many parcels are being sent. Look for the drop down menu where you can select the individual parcels and see the status of each parcel.

I have an order delivery confirmation but I haven't received it.

We will need lodge an enquiry with Australia Post to find out the whereabouts of your parcel.
We ask to allow up to 5 business days from when we lodge the enquiry for Australia Post to get back to us.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.

My order is showing as complete, but I haven't received it. Where is it?

A 'complete' order indicates it has been dispatched from our warehouse, not that it has been received by you.
For up-to-the-minute information on the whereabouts of your order, please check the tracking information emailed to you or via the Australia Post website.

A 'complete' order indicates it has been dispatched from our warehouse, not that it has been received by you.
For up-to-the-minute information on the whereabouts of your order, please check the tracking information emailed to you or via the Australia Post website.
Alternatively visit our delivery and shipping page to track your orde

Where do you ship to?

We ship to Australia via Australia Post. However, some of our items require special delivery and will be sent to you via Toll.
Our UK webstore can deliver to Great Britain, Belgium, France, Germany, Spain, and Sweden. For more information click here."

How long does it take Sheridan to dispatch my order?

It can take 1 – 3 business days for your order to be dispatched from our Melbourne warehouse. During peak periods this may be longer due to high demand.

How long does delivery take?

**Important Shipping Update**
Due to an increase of orders, we are experiencing some delays with dispatch and delivery times. We thank you for you continuing support.

Once your order has left our warehouse, you will receive a dispatch email complete with a tracking number.
Standard delivery can take between 5 - 8 business days. Please allow an additional 5 business days for personalised items to be delivered.
A full description of the delivery timelines can be viewed here.

How much do you charge for delivery?

STOCKED ITEMS
We offer FREE standard delivery to Sheridan Members - sign up or login here. Guest orders incur a flat rate $9.95 delivery fee.
We also offer express delivery at a flat rate of $20 this applies to all member and guest customers.
Metro: 7 business days.
Regional: up to 10 business days.

MAXIMUM DELIVERY CHARGE
All delivery is automatically calculated at checkout. Maximum delivery charge for any online order is capped at $150.

Can I amend my address before shipment?

Unfortunately we are unable to make changes (e.g. styles, sizes, quantity) to your order, including delivery or payment methods, once your order has been placed.
Depending on when your order was placed you may be able to cancel some items, however new items cannot be added.
We suggest immediately calling Customer Service on 1800 806 906 (Monday – Friday, 8am-5.30pm AEDT) for further assistance.