Delivery Process
We ship to Australia via Australia Post. However, some of our items require special delivery and will be sent to you via Toll.
Our UK webstore can deliver to Great Britain, Belgium, France, Germany, Spain, and Sweden. For more information click here."
It can take 1 – 3 business days for your order to be dispatched from our Melbourne warehouse. During peak periods this may be longer due to high demand.
Due to an increase of orders, we are experiencing some delays with dispatch and delivery times. We thank you for you continuing support.
Once your order has left our warehouse, you will receive a dispatch email complete with a tracking number.
Standard delivery can take between 5 - 8 business days. Please allow an additional 5 business days for personalised items to be delivered.
A full description of the delivery timelines can be viewed here.
We offer free standard shipping on all orders over $150, otherwise $9.95 to Sheridan Members - sign up or login here. Guest orders incur a flat rate $9.95 delivery fee.
We also offer express delivery at a flat rate of $20 this applies to all member and guest customers.
Metro: 7 business days.
Regional: up to 10 business days.
MAXIMUM DELIVERY CHARGE
All delivery is automatically calculated at checkout. Maximum delivery charge for any online order is capped at $150.
Unfortunately we are unable to make changes (e.g. styles, sizes, quantity) to your order, including delivery or payment methods, once your order has been placed.
Depending on when your order was placed you may be able to cancel some items, however new items cannot be added.
We suggest immediately calling Customer Service on 1800 806 906 (Monday – Friday, 8am-5.30pm AEDT) for further assistance.
If your delivery address in incorrect, you have a 30 minute window from when you've placed your order to contact Customer Service and amend the address or cancel the order. Beyond that time frame, we won't be able to make any amendments.
You can contact Australia Post for a redirection or sign up to an Australia Post “ My Post” account . To learn more about Australia Post delivery options, please click here.
No, signature on delivery is required for all orders. For security reasons your parcel will not be left on your doorstop.
Your tracking number will indicate by Australia Post it has been delivered with Safe Drop.
All Sheridan orders require a signature upon delivery. If you cannot be present for the delivery of your order, we have three convenient options to choose from if delivering to your home or work isn't possible.
OPTION 1: CLICK & COLLECT
**Click & Collect is currently not available. We apologise for the inconvenience caused.**
Click & Collect is a free service that allows you to order online and collect from your preferred store. Simply add your items to your shopping bag, select Click & Collect from the options at checkout, choose your preferred store and complete your transaction (personalised items are excluded from this service). You will receive an email confirming your order and be notified of when your goods are ready for pick-up. There are no delivery charges for click and collect.
OPTION 2: PARCEL LOCKER
Australia Post's secure 24/7 Parcel Lockers offer an easy and convenient alternative. To select this delivery option at checkout, you must first create a free Australia Post MyPost account. Once you've created your account, you can select this option at checkout. If you have any questions, please contact Australia Post.
OPTION 3: POST OFFICE
You can have your order delivered to your local Post Office. Simply select this delivery option and your preferred Post Office by entering your postcode during the checkout process.