Missing Order
I'm missing part of my order. Where is it?
Your order could be split and sent in more than one parcel.
Please enter your tracking number on the Australia Post website to view how many parcels are being sent. Look for the drop down menu where you can select the individual parcels and see the status of each parcel.
I have an order delivery confirmation but I haven't received it.
We will need lodge an enquiry with Australia Post to find out the whereabouts of your parcel.
We ask to allow up to 5 business days from when we lodge the enquiry for Australia Post to get back to us.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.
We ask to allow up to 5 business days from when we lodge the enquiry for Australia Post to get back to us.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.
My order is showing as complete, but I haven't received it. Where is it?
A 'complete' order indicates it has been dispatched from our warehouse, not that it has been received by you.
For up-to-the-minute information on the whereabouts of your order, please check the tracking information emailed to you or via the Australia Post website.
For up-to-the-minute information on the whereabouts of your order, please check the tracking information emailed to you or via the Australia Post website.
A 'complete' order indicates it has been dispatched from our warehouse, not that it has been received by you.
For up-to-the-minute information on the whereabouts of your order, please check the tracking information emailed to you or via the Australia Post website.
Alternatively visit our delivery and shipping page to track your orde