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One of the reasons for this could be that you currently have an in-store only Sheridan account which you signed up to in a Sheridan store. To link your current account with an online Sheridan Rewards account, simply sign up here with the same email address.
If you wish to unsubscribe from our mailing list, log in to the "My Account" section of the Sheridan website and update the details under "My Preferences".
Please keep in mind that once you unsubscribe from our mailing list, you will no longer benefit from receiving your Sheridan birthday voucher and other member exclusive deals.
To validate this, try creating an account using your email address by following the link here.
Make sure you're signed into your account online and/or scan your QR code in store at the register before payment to earn rewards!
We can attempt to cancel your order, however this can only be done within 30 minutes of your order being submitted.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.
Please enter your tracking number on the Australia Post website to view how many parcels are being sent. Look for the drop down menu where you can select the individual parcels and see the status of each parcel.
We ask to allow up to 5 business days from when we lodge the enquiry for Australia Post to get back to us.
Please contact our Customer Service team via Live Chat, email or you can call us on 1800 223 376 (between 9AM - 4PM AEDT Monday - Friday) for further assistance.
For up-to-the-minute information on the whereabouts of your order, please check the tracking information emailed to you or via the Australia Post website.
A 'complete' order indicates it has been dispatched from our warehouse, not that it has been received by you.
For up-to-the-minute information on the whereabouts of your order, please check the tracking information emailed to you or via the Australia Post website.
Alternatively visit our delivery and shipping page to track your orde
If you have multiple accounts using different email addresses and want to merge them into a single account, we can action that for you.
Please fill out this Change of Account Details Form here.
You need to provide the following information for each account you hold:
- Full name
- Email address
- Contact phone number
- Address / Postcode
- Date of birth
We also need to know which is the current account you wish to maintain. For security reasons, if you are unable to provide this information for each account, or the information provided does not match the information we hold, we may not be able to merge your accounts. If that occurs you should cancel your old accounts and continue with your single current account.
Once your request has been completed, you will receive an email from us confirming that your details have been updated.
You can log in to your account on the Sheridan website where you can see how close you are to receiving your next voucher.
Spend and Save vouchers can only be redeemed once. Any leftover amount not spent will be removed from your account, so make the most of them!
Yes - there's no limit! You can spend as many Sheridan Rewards vouchers that you have in your account within one transaction.
Sheridan Spend & Save vouchers expire 6 months from the date of issue.
Sheridan Spend & Save vouchers cannot be earned or spent outside of Australia.
Spend and Save vouchers are automatically added to your membership account, and will be accessible after around 15 minutes of receiving your Welcome email.
Spend $250 on Sheridan or Sheridan Outlet product (not including returned items, gift cards, shipping costs and Sleepsafe donations) and you'll be rewarded with a $25 Sheridan Spend & Save voucher. You'll be notified by email and all rewards will be housed in your account.
Spend & Save Voucher is the name of the reward voucher members receive after spending $250 on Sheridan or Sheridan Outlet product. Members will also receive a spend and save voucher as a gift for joining the program, on their program anniversary and for their birthday.
They are redeemable at Sheridan and Sheridan Outlet, in-store or online. When shopping online, all available rewards will appear at checkout. If redeeming in store, scan your member QR code and let our in-store team know at the register which voucher/s you'd like to use.